Refund policy

30-DAY RETURN POLICY

You may request a return within 30 days after receiving your order.

RETURN ELIGIBILITY

To be eligible for a return, the product must be in the same condition in which it was received, and returned with all original packaging. Proof of purchase is required.

Please inspect your order when it arrives. If your product is defective and/or damaged,  contact us promptly at support@formegrooming.com. Include your order number and clear photographs showing the issue so we can review it and make it right.

STARTING A RETURN

To request a return, email support@formegrooming.com with your order number and reason for the return.

If your return is approved, we will provide the return address and shipping instructions. Please do not send a product back without receiving return authorization. Unauthorized returns will not be accepted.

RETURN SHIPPING

Customers are responsible for return shipping costs for standard returns, including returns based on preference or a change of mind. Original shipping charges are non-refundable.

If you received a defective and/or damaged item, FORMé will cover the return shipping cost when applicable.

REFUNDS

After we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to your original payment method within 5 business days. Your bank or credit-card provider may require additional time to process and post the refund.

If you have not received your refund within 10 business days after approval, contact us at support@formegrooming.com